FREQUENTLY ASKED QUESTIONS AND POLICIES

How do your parties work? Each of our experiences is designed to be all-inclusive and hassle-free. On the day of your party, we will deliver, set up, and style your event. Set up for your event can take anywhere from 1 to 2 hours. We will schedule a set-up time with you in advance to ensure everything is ready to go at least an hour before guests are scheduled to arrive. We return the next day (typically within an hour of your guests leaving) to pack everything up, so you have a fresh start after the celebrations conclude.

What are the space requirements for indoor parties?

The designated event space should be large enough to adequately provide the space needed for tents and mattresses. Each Slumber tent is 75” deep (including mattress), 38” wide, and 52” tall. Please call us to discuss the best configuration for your event.
All furniture and other items should be removed PRIOR to our arrival. WE DO NOT MOVE FURNITURE. We will need a clear, clean area for set-up. For slumber parties, we can arrange the tents in a variety of configurations - line up, aisles, semi circle. If you have any questions regarding whether a space will work, please ask us and we can work through your options. Additionally, someone over the age of 18 must be available during set-up and take-down.

What do guests need to bring? All guests need to bring their own sleeping pillows for hygiene reasons.

What areas do you serve? Currently we serve the Charleston area within a 15 mile radius (occasionally up to 20 miles) of our Mt. Pleasant location. That includes all of Mt. Pleasant, IOP, Sullivan's Island, Daniel Island, Charleston and some areas of North Charleston, Hanahan, James Island and West Ashley. There is a $50 travel fee for all locations 15 to 20 miles from our Mt. Pleasant location. There is also a minimum order requirement of $350 for locations 15 to 20 miles away.

How do I book my event? Please fill out our form on the inquiry page and we will send over a customized proposal for you to review (within 24 hours). Once you approve, an invoice will be sent and you will be able to secure your booking with a 50% deposit. Final payment is due 7 days before your event.

How do I pay for my party? We accept credit card payments and payments directly from your bank exclusively through secure online invoicing. Once your final balance is determined, you will be sent an electronic invoice. Lack of full payment seven days from your event will result in cancellation without refund.

What happens in the event of inclement weather? In the event of extreme or inclement weather on the date of your outdoor party, we will work with you to find a mutually agreed upon alternate date. We will closely monitor weather forecasts in advance of any outdoor parties and maintain open communication with you.

Can I reserve a second night for the tents? Yes! We offer a discount if you reserve two nights together at the time of booking. You also have the option to extend a single night reservation IF THE TENTS ARE AVAILABLE 3 DAYS PRIOR TO YOUR EVENT. We offer a flat rate of $100 to extend your reservation for a second night in our indoor sleepover tents and $200 to extend your reservation for our Glamping tent.

Can you set up in a different venue than my house? Yes! If you are planning to host an event at a different location or venue like a neighborhood clubhouse or hotel, please contact them to check their policies and restrictions. If you need any assistance, we are happy to help coordinate.

What about cancellations and refunds? If you need to cancel or change your event date, you must notify us as soon as possible. We will work with you to try and find an alternate date. No refunds are granted for cancellations within 7 days of your event date, except in the event of extreme weather.

When should I book? The sooner the better! As a small business, our weekend availability fills quickly! We recommend booking 4 weeks in advance to ensure availability for your party date. If you’re under a tight timeline, please contact us!

Covid-19 Policies and Cleaning At Charleston Slumber Party, we take pride in providing the safest environment possible for our clients and their loved ones so that the celebrations can continue. We have and always will take the cleanliness of our events seriously. After each use, all linens are laundered and hard surfaces are cleaned and disinfected using CDC-approved cleaning agents. In addition to cleaning, we wear masks throughout the duration of the event set up, and take down and sanitize our hands between deliveries. Our employees have received the Covid-19 vaccine. Your safety is of the utmost importance to us and we always want you to feel comfortable and safe.

How do you keep linens, mattresses and accessories clean? As mothers ourselves, this is the number one priority for our business! After every event, all sheets and blankets are washed in hypoallergenic, dye-free, perfume-free detergent. Each of our mattresses have a protective, water-proof cover as well as a removable, washable mattress cover. Our tents, decorative pillows, and styling items are all disinfected and spot cleaned. Guests bring their own sleeping pillow for hygiene reasons.

Are you insured? Yes